What I work with
Skills & Competencies
A practical toolkit built through formal study, industry certifications, and real-world projects.
Cybersecurity Fundamentals
Threat modelling, vulnerability awareness, security principles, CIA triad, access control, and security tooling fundamentals covered through formal study and practical labs.
IT Support & Troubleshooting
Hardware and software troubleshooting, user support, OS configuration (Windows & macOS), and practical problem-solving across a range of IT environments.
Networking CCNA in progress
TCP/IP, subnetting, routing concepts, VLANs, and network topology design practised in Cisco Packet Tracer while working toward CCNA certification.
Active Directory & Windows Server
Hands-on administration of Windows Server 2022 and Active Directory Domain Services, including domain controllers, OUs, domain users, security groups, domain joining, authentication, and account administration.
Group Policy & Access Management
Creating and applying Group Policy to domain-joined workstations, managing group-based access, SMB file shares, and NTFS/share permissions for departmental resources.
DNS & Domain Troubleshooting
Configuring Active Directory DNS and troubleshooting domain connectivity using tools such as ipconfig, ping, nslookup, gpupdate, and gpresult.
Virtualisation & Lab Environments
Building Windows Server and Windows 11 virtual lab environments in VMware Workstation, including NAT networking, static server addressing, and domain-connected client systems.
WordPress Development
Building and maintaining responsive WordPress websites using Elementor, managing content, plugins, and SEO — deployed for real community organisations.
Microsoft 365
User account management, Teams, SharePoint, OneDrive, Exchange Online, and day-to-day M365 administration and end-user support.
Google Workspace Administration
Admin console management, user provisioning, Drive and Gmail configuration, and associate-level Google Workspace knowledge validated by certification.
PHP & JavaScript Basics
Writing and modifying PHP snippets for WordPress, DOM manipulation with vanilla JavaScript, and building small interactive web components.
Customer Service & Team Leadership
Clear communication with non-technical users, managing competing priorities, and supporting team members — skills that translate directly into effective IT support.