What I work with
Skills & Competencies
A practical toolkit built through formal study, industry certifications, and real-world projects.
Cybersecurity Fundamentals
Threat modelling, vulnerability awareness, security principles, CIA triad, access control, and security tooling fundamentals covered through formal study and practical labs.
IT Support & Troubleshooting
Hardware and software troubleshooting, user support, OS configuration (Windows & macOS), and practical problem-solving across a range of IT environments.
Networking CCNA in progress
TCP/IP, subnetting, routing concepts, VLANs, and network topology design practised in Cisco Packet Tracer while working toward CCNA certification.
WordPress Development
Building and maintaining responsive WordPress websites using Elementor, managing content, plugins, and SEO — deployed for real community organisations.
Microsoft 365
User account management, Teams, SharePoint, OneDrive, Exchange Online, and day-to-day M365 administration and end-user support.
Google Workspace Administration
Admin console management, user provisioning, Drive and Gmail configuration, and associate-level Google Workspace knowledge validated by certification.
PHP & JavaScript Basics
Writing and modifying PHP snippets for WordPress, DOM manipulation with vanilla JavaScript, and building small interactive web components.
Customer Service & Team Leadership
Clear communication with non-technical users, managing competing priorities, and supporting team members — skills that translate directly into effective IT support.